my hub 3 has only a yellow light on it right now. WiFi Light : Solid Green: WiFi is on. button and unplugged and turned off at mains and every time it just goes back to a blue flashing light after a green flashing light. About 9. It may also flash green when the Hub is performing a software update. It may be the Pod just needs to be re-activated. Reply. The technician just changed the hub and the same issue is happening. The information below shows current status of this Hub 5. Green power light is flashing and WiFi light is green. My virgin wifi booster dosent seem like it's on. Hub disconnects. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. This indicates that the Virgin Media Hub is powering up and will be ready in 5 minutes. 1 from a browser?. Virgin Media; My Virgin Media; Shop;. It can take 5 to 10 minutes to restart. Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest. Virgin Media Hub 4 Lights. hub4 light goes from solid white to flashing white. 1 ACCEPTED SOLUTION. Suddenly this morning we have a green flashing light with no internet. Hi, My hub 3. Our hub 3 is online and connected to the wifi however there is no internet. Share with friends. Flashing White. - checked all cables, switches etc for loose connections. Options. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. Speed. This can happen after a software upgrade. Won't connect. Virgin Media Router Arrows Flashing Green; Virgin Media Green. (normally white) coaxial cable with the screw-in connector. 1 Power Light. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Please pop back to us at your earliest convenience and we'll do our very best to help. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. We recently moved into our new house and have signed up with Virgin Media for our WiFi. no activity at all on the LAN ports. The Virgin Media Hub 5 light at the front let's you know what is g. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. You’ll know it’s ready when the white power light at the front of the Hub is on. This flashes during set up, and then stays green for 2 minutes when you're done. Options. Red Light. Add the additional booster. Hopefully that has solved the issue of. Switch on at the mains socket. I'm not sure what else i can do to fix this any help would be amazing. Good morning, My virgin WiFi Hub 3. Virgin media hub 4 constant white flashing. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. Hi Prg21, Thank you for your post and welcome to the forums. Hub 4 intermittent internet issues dropping out. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. We would like to show you a description here but the site won’t allow us. Not responding anymore. Green power light is flashing and WiFi light is green. Hello. Hi! My virgin internet is down. It has done for over a couple of hours now. First installation and flashing green light. It started with dropping completely and then a flashing red light. on 30-09-2020 17:56. The hub built in test says “Your broadband connection is down”. It’s been 4 hours but. It’s best out in the open. The SSIDs must be the same and broadcast enabled. 1 via ethernet cable and look at the power levels and log. Called customer services but could not help due to they are having issues themselves and cannot check broadband issues remotely. Options. Got my new hub today, after installing it it had a white flashing light for hours, I made sure to call support and activate it (I got 2 messages saying that my hub is activated) after the second message the white flashing light turned red. Forum; Apps. Please give me some advice to solve the issue. It didn't solve the issue. Sorry to hear about this! Just to clear things up here - the White box in - 5213380At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Or buy a Mifi home router open to any network (~£50) and then get a data SIM - look at Smarty - for an example. i haven’t pressed the. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. on 08-04-2023 10:07. perhaps the hub is not been added to your account. Constant red light on setup. I also wrote a full article about Virgin Hub 5 issues and the LED lights for common issues. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Constant flashing white light. Options. We would like to show you a description here but the site won’t allow us. Is it a new install, if so call: Equipment activation on 0800 953 9500. Browse. Switched on and off. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi Sunday Red power light on the Virgin Media Hub 3. Booster and. When the power light is solid white, it indicates that the hub is on and working correctly. The red ight has been on constantly for 12 months. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. No light: WiFi is disabled. All wifi devices will now need reconnecting to the best SSID at each location. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. 0. It continued to flash. on 24-07-2022 14:45. When he installed it he said the red light (that’s now flashing red) must be green. Why is my virgin Hub 3. Your network has been fixed. We would like to show you a description here but the site won’t allow us. White through to light orange are acceptable. . It is booting up and should be ready in 5 minutes. Hub 4 Booting Up. Re: Hub 5 Quickstart; blue light flashing - hard reset doesn't work - HELP! on 11-02-2023 12:07. All Rights Reserved Options. Similar to other posts in this forum, my Virgin Media Hub 4 has stopped working after I tried to reboot it. on 09-12-2022 14:59. Read the article. Remember: Once the Hub is reset, it will. Moved into my new house a few weeks ago and was delivered a quick start kit with Hub 3 yesterday. We would like to show you a description here but the site won’t allow us. Press and hold the WPS button on the larger WiFi Booster for Options. It may be stuck in an update loop. 2. All the help says something about a telephone but I don’t have one so don’t know how to proceed. Tried reseting multiple times but that didn't work. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. My internet connection went off last night. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. The Virgin Media Hub lights can tell you a lot about its status. Green flashing light on Hub 3 QuickStart, set up and connections. Hub 5 Flashing Red Light. How to pay my Virgin Media bill. 😯 It's almost 2 weeks. We've had a look at our systems from here and cannot find anything that explains the issues you're having. Step 2. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. - 5254472It is now Saturday and the hub is still flashing green. We would like to show you a description here but the site won’t allow us. It will illuminate when your Hub’s wireless network activates. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Hub 4 flashing white then turning red. It’s likely to be a loose connection in your home. 4Ghz. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. The LED lights on your TalkTalk router indicate the current status of your internet connection. That will involve a call to the support team. Check the router panel/diagnostics and it’s reporting everything is fine. In Router Mode the power light should be white. On the Hub5 sticker. It should then pulse slowly as it connects to your Hub. I have switched it off and on and reset it a few times. Red light – Issues with the cable connections. Aware that this could be a software update, I left it for a few hours. If it's a new setup, and you're absolutely sure you've followed the instructions it's either an issue with the signal on the line or the hub isn't yet activated, for both of these, you'll need to contact support. Arrows: Amber WiFi icon: no color The bottom: No white light. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. I googled the meaning of flashing green and they said it is updating the firmware, then I just let it be that way for the whole afternoon. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. Base LED This should flash when the. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. Blue flashing light, no amount of resetting or restarting is fixing it. Once it's reset and you're connected to it plug in the pod in the same room as the hub and it'll pair in about 5 minutes or so. Think streaming in Ultra HD, grabbing that game update. Hi - as per title, first noticed 5am this morning (23/02). Solid white light – It is normal, as you see it when you turn on the Hub for the first time. Upon receiving the Hub 4 I followed the setup guide, however, the flashing white light is followed by a solid red light. I have a red light on the hub. It has certainly reset as the password for the hub reset to the default. Hiding your Hub in a TV cabinet or closed shelving can block your wireless signal. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. No lights are on. I turned it on and off, reset the hub and checked the cables. Have an orange light showing on hub box and intermittent Internet access. Options. No issues in area currently. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. Have had txt messages from VM saying my new kit has been activated. If it does, proceed to the next solution. I know work as been going on today but I still have a red flashing phone light on my hub 3. I have had a new Hub 5 fitted for just 2 weeks now. White light on. For example, if your Virgin Media Hub 3. So I contacted Virgin on Saturday as the white box on the wall has started to flash red. 1. 0 has got a constant orange light and our internet is working intermittently. These lights are: Power: This light will be solid white when the router is powered on. I’ve tried all the online advice and also spoken to a virgin media adviser however they were. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Virgin Media Super Hub 5. Joining in In response to. The first thing that you need to do is that you need to register your device after you are done setting it up and then activate it to work properly. 2. Blinking blue wan light on virgin hub. 4 to 2. Then, it tests your broadband speed to make sure there are no issues. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. Make sure that the cable is well connected to the splitter. Options. on 01-10-2021 16:55. Looks like it may need changing. Hi Rob. They aren't too far from the router either so this can't be the issue. I decide to restart it to see if it would fix, but now its on a constant white flashing light. The Virgin connect app just says no pod detected. 168. Anyone got the same in the area?Check your Hive Hub is placed correctly by following the guide here. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. Options. The Significance of White Light on Virgin Media Hub. Go to router location and sure enough, flashing red light indicating no internet connection. Speed. Attempted reset by powering off, awaiting 10seconds and powering on. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. LeeReset my hub 4 as suggested my VM staff on a call, now it is sitting alternating between flashing blue and flashing white. on 10-09-2022 13:10. Recently made decided to join Virgin and today got my Self-Install Kit, plug it in followed the manual, but when i turn it on it stays solid white, flashes white and then starts and continues flashing red. It normally is not a hub problem, but a VM cable/cab/network problem. Just search the 4 networks for the best deals in your location. Vote. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. To activate and register the device please contact 0800 953 9500 and ask them to. If its the former you need a technician visit, as either the hub is receiving no signal, or insufficient signal from the network. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. Account - Cable. _____________. According to this Link a box with the light flashing in any colour is faulty. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. . Please try the below : • Turn the power switch off on the back of the Hub. I decide to restart it to see if it would fix,. Further power cycles and resets do not change the behaviour. It’s white when everything is working as it should. Red flashing arrows is an indication that the box has lost the connection to your Virgin hub & hence the internet. It’s likely to be a loose connection in your home. My hub is flashing a red light, but I have checked all the wires and all are connected securely. Flashing white light: When the Hub is booting up, it displays a flashing white light. hub4 light goes from solid white to flashing white. on 18-02-2023 11:16. But in most cases, a green light will mean something else depending on which light is green. Telewest wall socket: no visible power to be switched on. Alternatives to Super Hub 4 routers. Virgin media wifi booster problem. So you've got nothing to lose by trying unplugging and replugging the DC power jack repeatedly, and seeing if that works. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). My Virgin Media App. Solid red: There’s an issue with the Hub 4. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Steady White: The hub is fully. Flashing white: The Hub 4 is starting up. Flashing Red: Uh-oh, there’s a problem. I received a Wi-Fi pod in the post around a week ago now and I’m having issues connecting it to the hub 5x. Wait for the hub lights to stop flashing, this can take up to 5 minutes. 1 & 2 Wireless. Hub 4 Flashing Blue light L8tonn. Thank you. First instance, outage in the area, took a good 16 hours to fix. Channel Optimisation must be left on. Thanks for that. There are, however, certain flashing patterns and hues that provide additional information about a specific issue. It isn't on during normal use, but turns red if there is a problem. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. Stream from Virgin Media. Keep it on. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . White power light is on and Internet lights are off. Options. Phone. Hub3 flashing green lights. After connecting the white cable that the - 5226547. It has it for about 30 minutes and then turns solid white but no devices can connect to it. long story short, I wake up during the night and start browsing the net. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). the green bar is not flashing and it just. Hi all, I got up this morning to be greeted with my Hub 4 rebooting, thought that’s fine must be updating. Section 2: Virgin Media Hub 4 Lights 2. White light on. The Passphrases of the SSIDs must match. When you first set up your router the WiFi LED will flash white, then turn green and finally turn off. Checked all connections. Hi . All Rights ReservedThanks for this. If it’s flashing green, it’s starting up. Doesn't matter where I plug it, near or far from the router. We would like to show you a description here but the site won’t allow us. After more than two weeks working perfectly my wifi pod starting flashing white with red surround though still seemed to working to provide a good signal in the room where previously to installing the pod I had signal problems. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. It may also flash green when the Hub is performing a software update. Service status page doesn't return anything in my area. 0 has got a constant orange light and our internet is working intermittently. It’s our new-and-improved two-step speed test powered by SamKnows. We would like to show you a description here but the site won’t allow us. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi SundayRed power light on the Virgin Media Hub 3. Options. Tried and followed all of the instructions but it's still red. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . Options. 0. 1 ACCEPTED SOLUTION. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. I called the VM helpline and I got an engineer appointment for 4th of September. Virgin Hub 5, red flashing light. For the 2nd time in the space of a few days I've got a flashing hub. Had my Internet completely drop. When the Hub is in router mode, it will be white. No internet -hub 4 flashing yellow light. Please look out for the purple envelope in the top right of the screen. A red light means there is an issue with your connections even though the Hub is on. . • Switch the hub back on at the power. Logging into the advanced settings (IP address in browser) says internet has registration failure. 1 from a browser?. Phone. Then relocate it to halfway between the hub and the blackspot. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. It used to intermittently change between white and orange but now it stays orange all the time. The more speed your Hub gets, the more your WiFi can do. This means that the Virgin Media Hub 4 is on. Home Phone. 1, sign on and put it into modem mode. Connect the white cable properly to the Virgin media wall socket. Virgin Media’s mighty Hub brings the magic right into your home. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Best done from a wired connection. on 09-08-2023 15:21. HUB 5 Flashing Blue Light. It will show what the Hub is doing. The virginmedia connect app does nothing in regards to the connecting. This is what you'll see when the Hub’s working normally. 3. Telephone support tested the connection and indicated that the router (Hub 5) was not connected. 0 has got a constant orange light and our internet is working intermittently. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. Joining in. Switched on and off. Hub 5 Plugged In - No Lights. 2) Turn off the hub and disconnect any Ethernet cables. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. In response to carl_pearce. Try. Same issue as. Tudor. I had 5g disabled on the hub but whatever i do the 5g will not renable it - 5368988. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. The Virgin Media Hub might not work for you, so you. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. Back online seemingly at random 40 minutes later. Are there any tests that forum staff can run to check whether the router is working correctly. Wait a few minutes for the Hub to clear its settings and reboot. Alternatives to Super Hub 4 routers. Then unplug your Pod and back in again. Go to solution. 0 & WiFi have worked fine since the initial set up 3 months ago. That's the 4th disconnect while I have been using it, since i. Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). When the power light is solid white, it indicates that the hub is on and working correctly. If you’re using a splitter, make sure that’s firmly connected, too. 08-01-2023 22:03 - edited 08-01-2023 22:06. Table of Contents. 168. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Alternatives to Super Hub 2 routers. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterdayHub 5 flashing green light continuously. Just got a solid white light and nothing would change, resetting etc. street cabinet or omnibox etc. Virgin Media customers do this when their Wi-Fi doesn’t work properly. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. After that the Landline Light started. It’s. Nothing seems to help. It can take two resets, lasting 15 - 20 minutes in total, to regain connectivity. Factory Reset Your Hub. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. If you’ve got a permanent red power light. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. Hub 4 flashing white then turning red. 1 – Between the modem and the router, disconnect the Ethernet connection. The power light of the Virgin Media Hub 3. I did two reboots and gave it 15 minutes each time, to be sat still to blue flashing IPv4 0. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. on 06-09-2023 10:32. One blue/red light behind the wireless button on the front panel. Hi, i got self installation kit with hub 3.